INAMI plays a central role in Belgian healthcare insurance: reimbursements, service nomenclature, official fees, agreements with providers and topics related to healthcare professionals. In this complex institutional context, my mission was to make interfaces more consistent, readable and easier to evolve.
INAMI applications are used by varied profiles: healthcare professionals, managers, internal agents and other business stakeholders. Each product has its own rules, but users need stable reference points from one interface to another.
The mission combined three complementary areas: setting up a Design System, UX governance across several parallel projects, and designing high-fidelity wireframes for an accreditation tracking flow for dentists.
The goal was to support UX quality across an application portfolio while staying close to the very concrete needs of a sensitive business project: accreditation tracking.
Definition of a shared foundation to harmonise components, patterns, behaviours and interface rules across applications.
Supervision of two UX designers, weekly check-ins, project follow-up and UX reviews to validate or correct wireframes.
Design of detailed screens to guide business decisions, prepare user tests and support development.
The UX work had to help teams make better decisions: clarify journeys, make business rules visible, test assumptions with users and hand usable screens to developers.
Identify user profiles, recurring journeys, existing components and differences between products.
Formalise shared components, variants, states and usage rules to create a common foundation.
Organise regular check-ins with UX designers, challenge wireframes and align decisions with project objectives.
Produce high-fidelity wireframes to make the accreditation file easier for dentists to understand.
Use screens to support user tests, guide business decisions and provide a clear reference for development.
The deliverables served as a consistency framework for applications, discussion material for business teams and an operational reference for designers and developers.
Components, patterns and interface principles to harmonise INAMI applications and make them easier to evolve.
Analysis of wireframes produced by other UX designers, correction recommendations and validation of interface decisions.
High-fidelity screens to visualise cycles, statuses, units obtained, objectives and actions expected from dentists.
Usable wireframes to decide on business rules, prepare user tests and guide implementation.
The mission established UX consistency across several applications, improved the quality of wireframes produced by the team, and gave the dentist accreditation project a concrete foundation for decision-making, testing and development.
In an environment where administrative rules, statuses and rights must be understood without ambiguity, the UX work made information more actionable and journeys easier to manage.